Refund Policy – Jupiter Luxe LLC

1. General Refund Eligibility

Jupiter Luxe LLC offers refunds within 30 days of the original purchase date, subject to the conditions outlined below. Refund requests submitted after 30 days may not be eligible for processing.

2. Flight Booking Refunds

Refunds for flight bookings depend primarily on the airline’s fare rules and policies, which may vary by airline, ticket type, and fare class.

Refund eligibility may be affected by:

  • Whether the ticket is refundable or non-refundable

  • Airline cancellation penalties

  • Timing of cancellation

  • Promotional or discounted fares

If the airline approves a refund, Jupiter Luxe LLC will process it accordingly.

3. Processing Time

Once a refund is approved:

  • Processing time: 5–14 business days

  • The time for funds to appear in your account depends on your bank or payment provider.

Refunds are issued only to the original payment method used at booking.

4. Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Non-refundable airline tickets

  • Missed flights or no-shows

  • Incorrect passenger details provided by the customer

  • Failure to meet airline check-in or documentation requirements

  • Services already completed or used

5. Cancellations by Airline or Service Provider

If a flight is cancelled by the airline or significantly changed:

  • Refund eligibility depends on airline authorization.

  • You may be offered either:

    • A full or partial refund

    • Airline credit or travel voucher

Jupiter Luxe LLC will assist you in processing the option provided by the airline.

6. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or more than once, please contact us within 30 days. Verified billing errors will be refunded promptly.

7. Chargebacks

Before initiating a chargeback with your bank or card provider, customers must contact Jupiter Luxe LLC support to resolve the issue. Unauthorized or unjustified chargebacks may result in booking cancellation and service restrictions.

8. How to Request a Refund

To request a refund, please provide:

  • Booking reference number

  • Passenger name

  • Contact details

  • Reason for refund request

Send requests to:
📧 support@jupiterluxellc.com
🌐 https://jupiterluxellc.com/

9. Policy Updates

Jupiter Luxe LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.